Frequently asked questions
Choosing an item
Why does one item have several variants?
The catalog can group items from the same service. Their regions, names or other details may differ. Check the active variant's description and price after selecting it. Variant guide.
Does an unspecified region mean worldwide compatibility?
That has not been confirmed. A missing region does not replace compatibility information. Ask about your account before continuing. Region and currency.
Why is a price unavailable in my selected currency?
The server calculates USD, RUB, KZT and BYN prices. If the SKU or exchange-rate data is missing, its price is unavailable rather than replaced with another SKU or currency. Check the selected denomination and reload; contact support if the problem continues.
Does a missing cover mean the item is unavailable?
An image error alone does not determine availability. Read the name, description and details, then ask support if uncertain.
Top-ups and conversations
Why did a product link open Top-ups?
Top-up services use a dedicated page. Choose a service, variant and amount, then select Discuss this top-up. All steps.
Is the amount sent to support automatically?
No. The selection and amount are shown beside chat for review. Write the amount, currency and required service details in a message yourself, then send it.
Can I use chat without signing in?
You can browse the catalog without signing in, but chat requires an account. Complete sign-in if requested, then return to your question. Support.
How long will a reply or top-up take?
There is no single confirmed time covering every item and conversation in this documentation. Ask about the specific service in chat. Selecting an amount does not start fulfillment.
Account
Why did my old name return after refreshing?
Editing a field does not save it. Select Save changes and wait for success. If an error appears, correct the details or retry. Profile guide.
Does choosing Bank card link a card?
No. It is an account preference without payment details or charges. It does not enable website payments. Preferences.
Does an empty history mean my purchases disappeared?
Check the signed-in account, clear the query and status filter. A loading error is not an empty list. Search covers the current account's orders; another account's records are not shown. Purchase history.
What happens to other devices after a password change?
Other sessions end and those devices need to sign in again. The current session is marked in Security. Password and sessions.
Checkout
Does opening chat create an order or charge me?
The storefront supports a cart, Buy now and separate top-up checkout. In test mode no money is debited, the QR is not for a banking app, and real delivery or crediting is not connected. Selecting an item or opening chat does not create a paid order. Check the active mode on checkout. Payments and orders.
Where are activation instructions?
Read the individual item description. Keys, cards, subscriptions and eSIMs have no single shared activation process. Ask about missing details before continuing. Receiving and activation.
What if an error keeps happening?
Find the symptom in troubleshooting. Send support the exact error and product link if you need further help.